One Grey Day wants our customers to be happy with the quality, fit and overall experience of purchasing product with us through onegreyday.com If you are not fully satisfied with your purchase, you may return the unworn, unwashed item in its original packaging with tags attached within 14 days of receipt for a full refund. If the reason for your return is that you are claiming the item you received was already in a damaged condition you must notify us within ten days of receipt.
To start a return:
You will need your order number to get started. Your order number is the seven digit reference number located on your packing slip and order confirmation email. Questions? Contact Us
Note: All refunds will be issued to the same credit card or account used to make the purchase.
All one grey day online orders are shipped via UPS ground unless an express service is selected. ** Please note that all online orders are guaranteed to ship out within the next business day from when the order is placed and all delivery times will be based on this. You will receive an email with your tracking.
If you would like to exchange your full priced item / items for something else you may do so and one grey day will pay for the shipping both ways within the United States besides Hawaii and Alaska.
SALES OR DISCOUNT PURCHASES:
Any sale items that are marked ON SALE, are final sale.